We
do not accept cash, checks, moneyorders or
orders over the phone or FAX — just payments by
PayPal (which
you can use even if you don't have a
PayPal account, by merely using
your credit OR debit card via their secure
online form). YOU NEVER HAVE TO GIVE US YOUR
CREDIT CARD DETAILS.
And
you receive buyer protection from PayPal to
assure that you receive the merchandise you
ordered. Without a doubt, PayPal is the most
widely trusted online payment method around
the world. We are a seller in good standing.
2. I am finished
shopping. How do I check out?
You
will love the speed and streamlined checkout
experience. Whether you buy only 1 CD or
several from GOOD MUSIC,
when you click the ADD TO CART button found on
each CD description page, the item will be
added to your shopping cart. When you go to
check out, your cart will be automatically
updated with all your intended purchases and
after you type in your zip code or country,
shipping rates will be calculated. So you will
know the total before you complete the
purchase. (You
can even remove an item or change the
quantity at this time). You also
will SAVE MONEY and be given discounts on
shipping, based on how many CDs you buy.
When you decide to check
out, (or if you merely wish to see the
items in your Shopping Cart), just go to
our home page (by clicking our logo on any
page). When you arrive back at our home
page, then just click the Checkout link in
the black bar at the top, directly under
our yellow logo. You will
be automatically taken to PayPal’s secure online
order page which maintains the world’s highest
level of online encryption security to protect
your privacy. None of your credit card details
are ever shared with us. We are only sent the
name(s) of the CD(s) and/or DVD(s) you purchased
and your mailing address.
3. Why
do you show the prices in dollars?
Even
though we are located in the EU, the U.S.
dollar is the world standard currency.
However, when you finish shopping on our GOOD MUSIC site and wish to
submit your order, if you live outside the
U.S., PayPal automatically converts the dollar
into your local currency, so you always know
exactly what the cost will be. (In fact,
PayPal's system translates the dollar into 24
currencies in 190 countries!)
4.
Why didn’t I receive an email confirmation
of my order?
When you complete the purchase process, a
screen appears from PayPal confirming your
purchase and the amount you paid. We do not
send you any additional email(s) (1)
unless there is a delay in fulfilling your
order(s); or (2) until the order is actually
shipped. In the latter case, we routinely
submit tracking information to PayPal, and
their system automatically generates an email
notification which it sends to you. If you
don't receive any notification, please check
your SPAM folder. Often a notice will end up
being blocked by your email program. Also —
sometimes it can take a day or two for this
tracking number to show up on the postal
system’s own website. Please be aware that
once an order is mailed, no information is
available to us from ANY post office ANYWHERE
in the world as to the exact whereabouts of a
package in transit aside from the initial
entry into their system. The only thing we
will ultimately receive is a delivery
confirmation as to the time and date your
order is received by you. Please note that
this delivery confirmation is widely
considered by courts as bonafide, legal proof
of delivery as postal carriers scan in the bar
code at the time they deliver the package to
you.
5.
How long will it take to receive my order?
We ship every day, Monday through
Friday, with the exception of weekends or
holidays. Depending on
where you live in the world, we also
rely on affiliates in the U.S., Canada,
Europe, etc. who may be closer to your
location, to ship our products to you,
to expedite service.
ALL
our CDs are sent in either bubble
envelopes or cardboard boxes with a bar
code and tracking number and you will be
emailed this number when your shipment
is posted. We usually ship very
quickly, but as a standard disclaimer, we ask you
to please allow at least 15 business
days for delivery if you live in the
North America, (though usually you will
receive your order MUCH faster), and
please be aware some locations in the
world may take 3 weeks or longer. TO INQUIRE ABOUT
THE STATUS OF YOUR ORDER, FEEL FREE
TO EMAIL US AT: support@good-music.biz
Please understand that once a
package leaves our hands, we are at the
mercy of the postal carriers between us
and you. We've seen packages travel
halfway around the world and be delivered
in two days, while occasionally a package
will take a month to travel a few miles.
It's totally unpredictable. Butwe
provide you with proof of mailing on
each order you place with us.
To save you money on
postage, we combine shipping. We and our
affiliates always try to keep all our
CDs in stock. But
occasionally if we run out of a CD, we
will wait to ship your order until all
the CDs you've requested can be sent
in one package. If this occurs, we
will inform you as to the status of
any delay, and any such delay should
always be a matter of only a few days.
Our CDs are well worth waiting for!
6. My order is
overdue. Why didn’t I receive it?
You'd be surprised how many times we receive
incorrect address information from PayPal
because of a customer error OR if a customer
has failed to turn in a change of address
notice to the post office and/or PayPal when
they move. We always send merchandise to the
address for you that we receive from PayPal
and cannot be held liable if we received
erroneous information.
Unless we are aware of a delay in
dispatching your order (in which case we
will notify you by email), our policy is
to wait 30 days before declaring an order
lost. Please
note that PayPal gives merchants 20 days
to mail an order. If you are not in
the U.S., you should check with your local
postal or customs office, as sometimes an
order is held there. If your order has not
arrived within these time frames, email us
at support@good-music.biz
and be sure to include your complete mailing
address and the tracking number you were
supplied. If you
file a complaint with PayPal over the
non-receipt of an item, the money is
immediately taken out of our account but
it does NOT go into your account until
the matter winds its way slowly through
their entire process, which can take
weeks. You will not receive the money at
all if we prove our case. So ultimately
this will only DELAY resolution of the
matter. So it is
best to work with us directly in resolving
any issue regarding non-delivery of CDs as
we will do our very best to assist you in
a timely, courteous and professional
manner. We likewise expect you to
comport yourself in a respectful and
cooperative way. Do not send us flaming,
accusatory or threatening emails as we
will not allow customers to abuse us and
we will forward any offensive emails
directly to PayPal, which may then choose
to suspend your account.
7. Who pays import
fees?
You do. There is not even any way for us to
pay your country's import fees (if any), nor
would it be practical for us to do so. We
mail to hundreds of countries around the
world.
8. I've changed my
mind about purchasing. Can I cancel my
order?
Even though you may not have received a
tracking number as yet, be aware that once
you click the PayPal button to submit your
order to us, our internal fulfillment
process begins and at the very least we
incur labor costs. It is not always possible
for us to stop a shipment if a customer
emails us to try to cancel an order. (We
also rely on affiliates who may be closer to
your location to handle some of our order
fulfillment and we have no way of monitoring
the status of their mailing until we receive
tracking information from them). In which
case, you will receive the merchandise and
must return it to us as outlined in our
Refund policy below. If, however, we are
notified of your wish to cancel in time to
stop the process, we will make an earnest
effort to do so. If this occurs, please be
aware that PayPal charges us a transaction
fee even when a customer cancels, and we
will deduct this fee when we send you a
refund, to cover our costs.
9. What about
refunds?
We cannot accept the
return of any CDs/DVDs that have been
opened (defined as being removed from the
shrink wrap) or damaged. Period. If,
however, you wish to return an unopened
package, you may do so at your expense.
PayPal charges us a fee for every
transaction, even if a buyer decides to
return an item. We will deduct this small
fee from the amount we reimburse you when
issuing your refund. Any refund(s) will be
processed within 20 days of our receipt of
the undamaged, unopened item, in full
compliance with PayPal rules.
10.
Why can I sometimes find CDs at cheaper
prices on other sites?
We price all our CDs competitively and
with only a small mark-up over our
wholesale cost. However, be aware that the
old saying applies here: “you get
what you pay for.” if you see a
price for a CD on some other site, even
a so-called reputable one (you know who
we mean), at a substantially lower price
than ours, DON'T RISK BUYING IT! We must
forewarn you that the music industry has
been corrupted by cheap knock-offs that
are flooding the marketplace. They are
often very poorly manufactured or even
bootlegs. Chances are you will be
disappointed at the sound quality and/or
bad packaging. A lot of these
cheaper-priced CDs will not even play all
the way through without skips or other
problems! There are even companies
that specialize in taking USED CDs,
cleaning them up and re-sealing them in
shrink wrap to make you think they are
new! Hence they can re-sell them at
a ridiculously low price. Also remember: if
it sounds too good to be true, it
probably is.
We never knowingly sell any illegal CD or
product of an inferior quality. We buy
legitimate CDs from established labels
and sources — not cheapo copies that
have been replicated by substandard
manufacturing methods to fool you into
believing they are the same when, in
fact, they are not. We take great
care in assuring that all the CDs we sell
are up to industry standards.
11.
How can I hear the audio samples on your
site and can I download them?
All of the audio samples on the GOOD MUSIC Store
website consist of carefully selected
excerpts chosen by us to be representative
of the material contained on each CD, and
edited into medley form from the actual
CDs we sell. (We even utilize the services
of a professional engineer for this
purpose and spend many hours compiling
these samples). These are in the mp3
format and are designed to be streaming,
meaning you can play them through your
computer but you cannot download them. To
listen to a sample of a CD, just click the
speaker item below the description, which
looks like this:
We have opted to simplify the audio
playback experience for the benefit of our
customers. Some sites "embed" a fancy
player that looks nice, but often does not
perform well. Typically it is linked
off-site and thus takes extra time to
load. Some users do not have the requisite
software to even make these fancy players
function properly. We like to keep things
simple.
FOR PC USERS:
The Windows operating system has a
built-in feature whereby when you click on
an audio link, it launches a Media Player
in a new window that you can re-size to
whatever you want. This comes in handy for
not covering up the page you're interested
in. If, when you
click the speaker icon, it does not
start to play, or open in a new
window, check the top of your browser
to see if it has created a new tab.
You may have to click the tab to
access the audio page.
We recommend the following Microsoft
Windows Operating Systems: Microsoft
Internet Explorer 5.5 and above or
Mozilla Firefox 1.5 and above.
FOR APPLE
MACINTOSH COMPUTERS & IPADS:
The Mac operating system also has built-in
software that will automatically play mp3s
though it typically does NOT open up in a
separate window, meaning
after you listen to the audio you must
click the BACK button on your browser
to return to the previous page.
We recommend Apple Mac OS X Operating
Systems: Mozilla Firefox 1.5 and above,
Apple Safari 2.0.4 and above, or our
favorite — Google Chrome Version
29.0 and above.
All of our music samples are on our Cloud
based servers which are state-of-the-art,
capable of handling unlimited bandwidth
(traffic volume), and optimized for fast
performance. Nobody has control over our
audio samples but us. In the case of CDs
that have a lot of tracks we may provide
you with two or even three medleys to
better acquaint you with what's on the CD.
If you encounter
any difficulty with playback, first
make sure your computer speakers are
turned on and the volume is up!
(We fervently hope you have a pair of
external speakers connected to your
computer instead of relying on the
built-in speakers or you will not get a
good representation of the quality of what
we sell).
If the music playback is interrupted, if
it starts and stops during play, this most
likely stems from network congestion. So
try visiting during off-peak hours.
Internet usage is highest between 4 p.m.
and 7 p.m. Eastern Standard Time and again
between 10 p.m. and 3 a.m. High network
traffic can also affect the quality of the
samples. One trick is to click to start
your player, then press pause. Let the
entire audio sample load, and then click
pause again to resume playing. Sometimes
this helps.
Be forewarned that all music samples
are copyright by their respective
owners, and any use of them by you
beyond listening to them on our site may
constitute copyright infringement and
subject you to civil and/or criminal
penalties.
12.
How can I contact you?
The best way is via email. Just write to:
support@good-music.biz
Or you may write our physical address: GOOD
MUSIC STORE Suite
M0218 265-269
Kingston Road Wimbledon London SW19
3NW
Telephone: +44-2033183469
(Please
DO NOT call with questions about the
status of your orders; email us instead).
13.
Do you protect my privacy?
In a word, YES! We absolutely do not share
your personal information or email address
with anyone. Period. You have our
guarantee of utmost privacy. We may,
however, at our sole discretion, on
occasion alert you to new CDs we think you
might be interested in, by sending you an
email. We only do this sporadically,
however, so don't worry about being
overwhelmed with SPAM from us!
We
hope you come back and
visit our site on a
regular basis because we
will be adding more great
CDs in the future. Often what we
have here will be fresh
new releases that we
will get before anybody
else, believe it or not.
That's because we're
plugged into some small
labels here and there
and often know about CDs
before they're even
released to the bigger
sites.
And
if you are an indie
artist and/or small
label and would like
to see your product(s)
sold here, be sure to
contact us.
Happy listening and
please tell your friends
about us by postng on
Facebook, Twitter and
anyplace else you can!
TO CONTINUE SHOPPING OUR GOOD MUSIC STORE, CLICK HERE
